Shipping policy

Shipping Policy

BurnBeam ships worldwide using established international carriers and local postal services. We offer free worldwide shipping on all orders.

All payments are subject to verification and approval before dispatch. To help prevent payment fraud, orders with incorrect billing information or requiring additional verification may be delayed or cancelled.

Processing

All J Lamps are in stock and ready to ship. Orders are dispatched within 5 business days of ordering, usually sooner. You'll receive a Shipping Confirmation email with tracking once your order leaves our warehouse.

Tracking

All orders are dispatched with a tracking number.

Please note: your tracking number is generated when your order is registered with the carrier, which happens shortly before the parcel physically enters their network. It's normal for tracking to show "information received" or similar with no movement for the first 1–2 days. This does not mean anything is wrong — scans will begin once the parcel reaches the first sorting facility.

If your order has shipped and there's still no tracking movement after 5 business days, contact us and we'll look into it.

Estimated Delivery Times

Once dispatched, estimated delivery times by region are:

These are estimates in business days for the shipping leg only, and begin from the date of dispatch rather than the date of order.

While we do everything we can to deliver on time, we cannot be held responsible for delays caused by circumstances outside our control, such as customs clearance, severe weather, or carrier disruption.

Order Changes

Once your order has entered our shipping process, we may be unable to make changes (including address changes). We can only ship to the address provided at checkout, so please make sure it's correct before ordering. If you need to amend your order, contact burnbeam@outlook.com as soon as possible and we'll help where we can.

Duties, Taxes and Other Fees

International shipments may be subject to import taxes, duties or customs fees, charged once the shipment reaches the destination country. These fees are the responsibility of the recipient. We have no control over these charges and cannot predict them. If a shipment is refused and returned, the recipient may be responsible for return shipping costs and any fees incurred.

Customs policies vary by country — if unsure, please check with your local customs office.

Lost or Damaged Packages

If your order arrives damaged, or tracking shows it as delivered but you haven't received it, please contact burnbeam@outlook.com as soon as possible and we'll work with you and the carrier to put it right. As a UK-based retailer, your goods remain our responsibility until they are delivered to you, and nothing in this policy affects your statutory rights.

When reviewing a claim, we may refer to carrier timestamp and delivery-confirmation information, so please report any issues promptly.

Wrong Address

It's the buyer's responsibility to ensure the shipping address is correct at checkout. As we begin processing orders promptly, we may be unable to change an address once an order is placed. If a parcel is returned to us due to an incorrect address provided by the customer, we'll contact you to arrange redelivery.

Previous Terms

Orders placed before 10 July 2026 are governed by our previous terms, available here: https://burnbeam.store/pages/pre-order-terms-2026

Contact

Questions about shipping? Email burnbeam@outlook.com — we're happy to help.

BurnBeam, 40 Captains Walk, Llanrumney, Cardiff, CF3 4BE, Wales